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About us

A labour of love by mother and daughter

Kaiserufer is a labour of love, founded by mother and daughter. In our rooms you will find not only professional expertise, but above all human warmth. Our close collaboration as a family is a central part of our philosophy. We also maintain a trusting and warm relationship with our colleagues. We know that a strong, healthy foundation within the team is the basis for offering our guests the best possible support. In this atmosphere, together we create an environment where trust, wellbeing, professional guidance and a pinch of humour take centre stage.

Susann and Eva-Maria Ramelow, founders of Kaiserufer Hamburg

Susann Ramelow & Eva-Maria Ramelow

Our story

Bringing together what belongs together

At Kaiserufer we see each person as a whole, because body and mind are inseparably connected.

With us, you are not a patient but a guest. Our rooms are deliberately designed to radiate warmth and a sense of safety. Nothing here feels like a clinic or a practice: everything feels like a place where you can be at ease. Because true healing needs an atmosphere that allows trust and relaxation.

Our Team

This is us

Our team brings together different disciplines and personalities. What unites us: the wish to accompany people as equals.

Susann Ramelow, founder and therapist at Kaiserufer Hamburg

Susann Ramelow

Founder, Managing Director & Therapist

Changing yourself is probably one of the greatest challenges life has in store. Yet that is precisely the heart of therapy. At Kaiserufer, I have made it my mission to make the path to this change easier for people.

That takes empathy, authenticity and genuine human appreciation.

These very principles form the foundation of client-centred psychotherapy, developed by the wonderful psychotherapist Carl Rogers (1902-1987) within the framework of humanistic psychology.

I work for Kaiserufer to bring this attitude to life.

Managing partner of gsi - Gesellschaft für sozialpädagogische Innovation mbh and developer of the Interdisciplinary Structural Therapy for child protection on behalf of the City of Hamburg.
Co-founded Kaiserufer in 2024
Degrees in social pedagogy and humanistic psychology.
Heilpraktiker for psychotherapy (licensed under German law)
Additional therapeutic training: humanistic person-centred talk therapy, solution-oriented painting therapy (LOM), EMDR (Eye Movement Desensitization and Reprocessing), neurofeedback.
Development and continuous refinement of the neurobiologically based therapy approach Neuroaffektive Bildtransformation (NAT) (Neuroaffective Image Transformation)
Eva-Maria Ramelow, founder of Kaiserufer Hamburg, psychology and art therapy

Eva-Maria Ramelow

Founder, Programme Development, Marketing, HR Management & Therapist

I am co-founder of Kaiserufer, where I look after programme development, marketing, HR management and our team. Before my psychology degree I came from biology, and my love of nature and my earlier work at a wildlife park still shape the way I see people today.

What matters to me: genuine encounters as equals, a humorous approach to difficult topics and the courage not to lose our inner child, even in adult life. In my work I prefer lively, creative paths. Movement, expression, nature and inner images are, for me, ways of reaching what words sometimes cannot grasp. I especially enjoy working with young adults, above all in art therapy. This work fulfils me.

I believe that change becomes possible when we feel seen, when trust grows and space opens up for what is real. That is exactly what we try to live out anew every day at Kaiserufer.

Bachelor of Science in Psychology with a focus on work and organisational psychology: emphasis on collaboration, motivation and healthy structures
Working since 2019 at GSI, Gesellschaft für sozialpädagogische Innovation in Hamburg
Co-founded Kaiserufer in 2024
Since 2024 responsible for website, digitalisation and app development at GSI Hamburg, Ergotherapie Bärenstark und Lebensfroh and Kaiserufer
Training in digital therapy methods, with a focus on neurofeedback and tDCS (transcranial direct current stimulation)
Additional therapeutic training in solution-oriented painting therapy (LOM®) under the professional guidance of the HIK training institute, Britta Kuhlmann, in Hamburg.
Additional therapeutic training: Acceptance and Commitment Therapy (ACT)
Personal Fitness Trainer
Development and continuous refinement of the neurobiologically based therapy approach Neuroaffektive Bildtransformation (NAT)
Fynn Eckhard, sports psychologist at Kaiserufer Hamburg

Fynn Eckhard

Sports Psychologist · Practice Development & Operations

Development happens when you set things in motion, sometimes in the mind, sometimes in a practical way.

With my Master's in sports psychology and my Bachelor's in business psychology, I combine psychological expertise with an eye for development, communication and organisation. Sport plays a special role for me. It is not only a balance but also a good gateway to topics such as motivation, focus, handling pressure and personal development.

In my work, I value honest exchange as equals, a pragmatic view of challenges and a good dose of humour.

As a certified LEGO® Serious Play® Facilitator, I also work with individuals, teams and companies to make complex topics more tangible, develop new perspectives and find solutions together.

At Kaiserufer, alongside my professional work, I am responsible for practice management and practice development. I take care of workflows and organisation, develop processes and offerings, and contribute to marketing, class formats and new projects.

Master of Science in Sports Psychology
Bachelor of Science in Business Psychology
Certified LEGO® Serious Play® Facilitator
Personal Fitness Trainer
Michelle Sedlák, art therapist and psychologist at Kaiserufer Hamburg

Michelle Sedlák

Painting and Creative Arts Therapist
Psychologist MSc.
Heilpraktiker for psychotherapy (in training)

Healing begins where you feel safe enough to be yourself.

In my therapeutic work, I follow a humanistic view of the person and place great value on creating a safe space where honest feelings, inner needs and your own solutions can find their place. I see it as my task to accompany you in your inner and outer processes: sometimes empowering, sometimes offering impulses, always supportive.

My training and my experience across different fields have shown me that therapy is most effective when you are allowed to feel seen, held and, at the same time, capable of shaping your own path. That is why I invite you into a space free of pressure and judgement, and support you with a range of methods from psychotherapy and art therapy. We work at your pace and in the way that feels right for you in each moment.

Education and further training
Since 2026: training as Heilpraktiker for psychotherapy, Grüne Schule, Hamburg
2020–2024: training in art therapy with a focus on humanistic art therapy and Gestalt therapy, IAC Zurich, CH
2020–2022: Master of Science with a focus on clinical psychology and neuropsychology, University of Basel, CH
2015–2019: Bachelor of Science in Psychology, University of Zurich, CH
Professional experience
2025: psychological counselling and job coaching, BIN gGmbH, Hamburg
2023–2025: legal guardianship incl. asset management, CH
2023–2024: writing psychotherapeutic reports, report supervision Mettler, Berlin
2023: school-based prevention courses on substance use, Basel, CH
2022: art therapy sessions in her own studio
2020–2022: (assistant) psychologist and art therapist, ESTA Clinic, Basel, CH
2019: psychology internship, ESTA Clinic (inpatient psychiatric clinic specialising in addiction disorders), Basel, CH
Jennifer Bergner, bodywork and relaxation at Kaiserufer Hamburg

Jennifer Bergner

Therapist & Head of Body and Soul

Jennifer heads the Body & Soul area at Kaiserufer and works with bodywork, yoga and relaxation formats. She creates a space where movement, mindfulness and calm come together, always with the aim of bringing people back into contact with themselves.

Viann Piwowarczyk, psychologist at Kaiserufer Hamburg

Viann Piwowarczyk

Psychologist M.Sc.

Making people feel welcome and creating an atmosphere in which they feel at ease is something particularly close to my heart. With my Master's degree in psychology, I combine professional knowledge with the wish to accompany people on their way to greater wellbeing.

Back in 2021 I already had the pleasure of working at GSI, where I came to greatly appreciate the appreciative and warm company culture. All the more reason why I am delighted to now be part of the Kaiserufer team.

As head of the front-desk team, it is important to me that our guests feel warmly received and well looked after from the very first moment. Together with my team, we ensure a warm welcome and smooth service. We make sure the atmosphere is shaped by respect and openness.

Both within the team and in contact with our guests, empathy, appreciation and mutual support come first for me. I am convinced that healing and wellbeing can grow where people feel seen, welcome and understood.

Marlon Fedke, psychologist and Heilpraktiker for psychotherapy at Kaiserufer Hamburg

Marlon Fedke

Psychologist M.Sc. & Heilpraktiker for Psychotherapy
Psychologist M.Sc.
Heilpraktiker for psychotherapy (licensed under German law)

My profession as a psychologist means a great deal to me, because it gives me the opportunity to accompany people on their path to healing. By helping them recognise unconscious motives, needs and conflicts, I can set lasting change in motion and support them in understanding the deeper meaning of their symptoms, which is often the key to healing.

Frequently asked questions

FAQ

What is Kaiserufer?

Kaiserufer is a place for mental health in Hamburg where people in every situation in life are welcome. Personal concerns are taken seriously, no matter how big or small. In a calm and familiar atmosphere, we support you with orientation, processing or stabilisation. Our work is individual, scientifically grounded and combines creative as well as body-based approaches.

What advantages does Kaiserufer offer?
  • Service orientation: No waiting times, no impersonal waiting-room atmosphere.
  • Flexibility: The option to change therapists or methods at any time.
  • Individuality: Tailor-made solutions for your wellbeing and your development.
How long does therapy take?

The length of therapy at Kaiserufer is individual and depends on your personal needs and goals. Together with you, we develop a tailor-made therapy plan.

Are the services covered by health insurance?

All our services are private-pay. Statutory health insurers generally do not cover the costs. Private health insurers and supplementary policies often reimburse part of the costs, depending on your plan. You always receive an invoice from us that you can submit. Feel free to ask us, we are happy to help you clarify this.

Will anyone find out about my counselling?

Yes. With us you can receive counselling without your health insurer or employer finding out. Your privacy and confidentiality are very important to us.

How much does help from Kaiserufer cost?

The costs for a visit to Kaiserufer are transparent and affordable. In the end, you decide which services you would like to use and how much. You can find all prices on our prices page.

How it works

You do not need to know in advance what suits you. We find that out together.

1

You book a free introductory session.

Online, by phone or by email, whatever you are interested in. You do not have to decide on anything yet.

2

We listen.

Around 45 minutes for your concern, calmly and without pressure. You share as much as you like.

3

We check honestly whether we can help you.

If another path suits you better, we will tell you openly.

4

You receive a recommendation.

We suggest which member of our team and which method we consider sensible and discuss with you how things could continue. The recommendation is non-binding, you decide.

5

You start at your own pace.

Single sessions or the Flossenpass, you decide how to continue. If something does not fit, we change therapist or method. That is no problem with us.

How to find us

Kaiserufer Hamburg

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Kaiserufer

Rothenbaumchaussee 5, 1st floor
20148 Hamburg

Mon to Fri: 8:00 am to 8:00 pm
Sat: classes per schedule

Tel: 040 / 368 810 83-00
Mail: info@kaiserufer.de

Book Appointment

S-Bahn Dammtor

5 min on foot. S1, S2, S3, S5.

Bus 4, 5, 19 & 114

"Bf. Dammtor" stop, a few minutes on foot.

By car

Grindelhof car park (3 min)

By bike

StadtRAD at Dammtor.

Penguin in an armchair with tea, Kaiserufer Hamburg atmosphere

Come round for a cup of tea.

With us, you are not a patient but a guest. Our rooms are deliberately designed to radiate warmth and a sense of safety. Nothing here feels like a clinic, everything feels like a place where you can be at ease.

The free get-to-know session takes around 45 minutes. No forms, no pressure. Simply arrive, talk and see together what fits.

Kaiserufer Hamburg, all the penguins together painting, doing yoga, talking and more